Updates

Tiffany and Lynn are doing fine.  I did have a client come back yesterday because Lynn cut her hair and seemed to have forgotten to take care of the top of her hair.  The client let me know, in Lynn's defense, that Lynn had another potential customer pestering the living day lights out of her to tell her what time she could get in to receive a hair cut.  And this is where Lynn probably got distracted and lost her place.  No biggie, just went in and completed the hair cut.  I will be talking to Lynn later today regarding this issue.  Poor girl is having issues with her pregnancy, too (dehydration issues), which is distracting.   Hopefully, we can solve this issue.

Tiffany seems to be picking up some bad habits.  Her work ethic with her clients is just fine.  She's always willing to stay and take another client to help clear the books, which is nice.  However, she's becoming notorious for not finishing things, like filling out the deposit slip completely, or collecting the trash before she goes, or just cleaning up the mess in general before she closes at night.  So, I'll need to chat with her about that, just to make sure she understands you can't leave a mess for someone else to clean up in the morning.  It's not fair.  Again, simple stuff, and a chat should solve this issue.

Tina:  Since I wrote her up, she's been behaving herself.  I even had her take over for me while I was on vacation (the actual manager stuff...conference call, calling in sales numbers, schedules, ordering).  She found out exactly what dealing with my co-workers is like.  No one would listen to her when she tried to guide them, Rita, in particular, gave her a hard time while I was gone.  So, currently, Tina has a bit of respect for me and what I put up with on a daily basis.  So, she's been on her best behaviour and is making sure she doesn't pull her old shenanigans again.

Rita. Rita. Rita.  I pulled her in two weeks ago, to address a whole bunch of issues.  From her complaining about me to the girls (who, in turn, complained to me about her complaining) to her dress code, to her attendance, to her second technical (which happened right before I left for vacation), to her first write up for attendance (for blatantly not attending a mandatory salon meeting).  The conversation I had with her was relatively simple.  She was telling everyone that I was out to get her.  Not true.  Even told her about how If I'd been "out to get her", she would have lost her job LAST DECEMBER when she was up to her 4th "re-do" on haircuts.  So, since I've been covering for her, how is that me "out to get her"??  She had no answer for that.  I also mentioned that perhaps Smartstyles wasn't a good fit for her.  She has issues with giving her client her full attention (thinks nothing of walking away from the paying client to talk to a "friend" who walks by the salon), has issues with completing the service competently as well as confidently, her dress code needs major improvement, and so does her general attendance.  I finally ended it with "You need to figure out what you want to do.  If your plan is to stay here, you need to do drastic, dramatic improvement and maintain that improvement."

Her solution to the issue??  To call Coral on my day off, and talk to her about leaving all together.  Coral's solution was to transfer her to another salon, (so she can see that it's not ME "out to get her") which is an hour away from here.  I feel bad for the salon manager that gets to deal with her next.  The poor woman (who I only know by voice as of right now) has enough drama in her salon that she doesn't want to deal with.  And she's inheriting Rita.

Rita's work has slid so far back, I'm not sure if she's got it in her to save it.  And, luckily, she won't be my worry after October 20th.  (she's on vacation the 21st - the 27th, then on the other salon's schedule after that).  I also think that once she's gone, we'll have a strong team.