Corrective Color...

So, this client walks in yesterday, after calling us in a panic, because she colored her hair at home, and it didn't come out the way she wanted it and she wants us to fix it.  Oh, goodie.  On the one hand, I love a challenge.  On the other, great, what the heck is coming in.

Well, she walked in, and I saw who it was.  Tanya has been coming in since we opened.  We've all had her and we've all tried to talk her into getting her color done here so we can minimize the damage that's been done.  Tanya's hair is both thin and fine.  She wants it long, it's already pin straight, and she continually damages it by doing her color at home.  The stupid thing is that she finally figured out how to get the right color combination in her hair, on her own, and then she let her friend wreck her hair!!

So, here's what she did.  She decided, a while back, to add a small bit of warmth to her hair, in the form of red highlights.  Just a little bit, and just in the bottom nape section of her hair.  She liked it so much, she decided to do more.  This is were the fun begins.  Her friend pulled her hair through a cap.  Because she didn't realize, while pulling her hair through, that she has NO HAIR, the friend managed to pull ALL her hair through the cap.  And proceeded to paint the red color onto her hair.

When Tanya came in yesterday, her hair looked kind of fun....like fire, really....However, she didn't like the color and wanted it stripped out.  Well, because I know the condition of her hair, I refused to strip the color out.  And I explained why...her hair will disintegrate and break off.  So, we came to the conclusion, together, that she needed to darken her hair to cover up all the red.

I also explained to her (while I was finishing up my perm client, who she wanted me to ditch to deal with her hot mess) that since the red is a dominant color, it's going to hang around for a long time.  And, no matter what I do to her hair, it will fade and that red will come right back through.  She wants her blonde back in a big way.  All I would commit to is that it will be a LONG time before we can safely take her back to blonde.  She truly needs to leave her hair ALONE.

I highly doubt she will, though.