So, I got a call from Tammy the other day...."Do the girls understand how commission works??" Then proceeds to explain to me how to explain it to them.
Here's the thing. You've got to CARE in order for all this information to work. I can look up & crunch numbers for them until I am blue in the face. But, if they don't care about these things, all that work is wasted. Both Stephie & Rita are perfectly content with sitting on their behinds, doing NOTHING. Rita will hang out in front of the salon, trying to get people to come in. However, they tend to take one look at her and mentally say "nope."
Stephie's health tends to hold her back, as well. I strongly suspect she has an eating disorder, which wreaks havoc with her entire system. She also smokes a lot of pot after hours to come down from all the Red bull she drinks all day long to keep her energy up. She doesn't realize that if she ate properly, she'd have the energy to get through her day and she'd feel a whole lot better, too.
And, they both have the attitude that "It will get busy soon....really, it will..." instead of doing what they can to make it happen.
I also strongly suspect, and I've had Walmart associates confirm this for me, that Rita is encouraging clients with whom she is friendly to come to her house instead to get their hair done, so she can pocket all the money.
I'm quite fed up with the "acting manager" position. I'm sick of being held responsible for a bunch of screw ups. And, I certainly don't get paid anything extra for being pseudo-responsible for these people, either. And Tammy doesn't get the fact that I'm entirely too busy some days to get done the things she wants me to get done in the time frame she wants them done in. Nor, does she get the fact that when I'm busy, and Tina is on as well, she's also too busy to get this stuff done. Should I be schlepping this work onto the two that aren't busy?? Maybe.
My best friend has encouraged me to keep this position because it means that I get to control the schedule. Well, here's the thing. To an extent, yes, I do. What controls the schedule is who makes how much money for the salon. And the money makers are myself and Tina. If my calculations are correct, I'll have a commission paycheck this week. Tina missed it by a measly $8.00!! (or by cutting an hour and a half, just to be safe). To say that I'm frustrated is a gross understatement.
Thursday, August 25, 2011
Friday, August 19, 2011
It's been pretty hairy lately....
I have been crazy busy lately!! Yesterday was my second all-time high for customer count...14 in one day!! Of course, I didn't get that done in the 7 hours I was scheduled....I was supposed to get out at 4 and didn't leave until 6...but, I raked in the BUCKS both in terms of services as well as tips!! WOO HOO Commission, here I come!! Let's hope Saturday is just a busy!!
Stephie has taken to complaining on Facebook about how she hates her job....she made the mistake of friending me, so I made sure to send her a private message, asking her to stop doing that. If there's a problem that I can fix, she needs to let me know about it. But, please stop posting on FB about it....she's a typical passive person...won't say anything to some one's face, but will complain bitterly behind their back about whatever it is. All set with that unprofessional stuff.
I had Tina cut my hair the other day..so far, so good. She also has had a great week so far....lots of clients coming in saying "I'm so glad you're here!!" It's going to be interesting to watch her career take off, in a big way....
And, then, there's Rita....who, half jokingly said to me yesterday "Will you go home so I can get some clients??" Which was both revealing and funny at the same time. Almost everyone that came in yesterday wanted me to cut their hair...too damn funny, really....
Part of me feels bad for Rita and Stephie...I know what it's like to be at the bottom of the pile, where no one knows you. That was me for two years at my old salon. Now, I'm in Ginger's shoes, Tina is in Evie's shoes (thank god she's not as obnoxious), Rita is trying Maude's shoes on for size, and Stephie is in my old shoes...not a great place to be....I remember it well....
HOWEVER.....I also worked hard for every client I did have at my old salon...wasn't able to keep them, but I worked damn hard for every one I had. That's the big difference, because I don't see Stephie doing that quite so much. Sounds like it might be time for a heart to heart with her...whether either of us likes it or not....Sigh....
Stephie has taken to complaining on Facebook about how she hates her job....she made the mistake of friending me, so I made sure to send her a private message, asking her to stop doing that. If there's a problem that I can fix, she needs to let me know about it. But, please stop posting on FB about it....she's a typical passive person...won't say anything to some one's face, but will complain bitterly behind their back about whatever it is. All set with that unprofessional stuff.
I had Tina cut my hair the other day..so far, so good. She also has had a great week so far....lots of clients coming in saying "I'm so glad you're here!!" It's going to be interesting to watch her career take off, in a big way....
And, then, there's Rita....who, half jokingly said to me yesterday "Will you go home so I can get some clients??" Which was both revealing and funny at the same time. Almost everyone that came in yesterday wanted me to cut their hair...too damn funny, really....
Part of me feels bad for Rita and Stephie...I know what it's like to be at the bottom of the pile, where no one knows you. That was me for two years at my old salon. Now, I'm in Ginger's shoes, Tina is in Evie's shoes (thank god she's not as obnoxious), Rita is trying Maude's shoes on for size, and Stephie is in my old shoes...not a great place to be....I remember it well....
HOWEVER.....I also worked hard for every client I did have at my old salon...wasn't able to keep them, but I worked damn hard for every one I had. That's the big difference, because I don't see Stephie doing that quite so much. Sounds like it might be time for a heart to heart with her...whether either of us likes it or not....Sigh....
Friday, August 5, 2011
Updates....
So, what's been going on.....hmmm....It's gotten busier at work, I've handed out every one's sales goals for each week we're headed into....that way they know their numbers and can try to reach their goals. For what we do in volume every day, the goals should be relatively easy to obtain. August will be a good month for us because it's back to school time!!! However, some of us think that the busy bus will be dropping work off, so that will be okay, never mind the fact that you have to work pretty darn hard to keep the clients you've got!!
My bff, Sandy, reminded me (lectured me, actually) about my needing to put my bitch boots on at work. I'm the "manager" and I need to be managing the people, which I'm not, really. And, what's happened is that there's not much respect for me as a manager in that place. Rita continually goes over my head, calling Tammy about trivial things. Tammy didn't get into it with me on the phone yesterday, but I believe it has something to do with the scheduling. Sigh.... So, now I've got to copy down the schedules, and fax them to her, as soon as I can. Every Monday, as a matter of fact. Joy.
I know that there's whining about the schedule and the fact that no one is getting 40 hours. I don't even get 40 hours. I make sure that my hours get cut a bit so that the rest of them get hours. Something they don't see me do, and I don't say anything about it. So, I'll be switching around my Sundays so that I'm on with Stephie and Rita so they can WATCH me do the schedules, from pushing the forecasting button (which establishes the hours each day that I have to fill with people).
I've also started getting interested in "the opposite sex" again....Well, it's not that I've not been interested, there hasn't been any prospects, really. And, there's still not, at least not seriously. However, there are some changes that need to be made on the horizon, so, here goes....stay tuned!!
My bff, Sandy, reminded me (lectured me, actually) about my needing to put my bitch boots on at work. I'm the "manager" and I need to be managing the people, which I'm not, really. And, what's happened is that there's not much respect for me as a manager in that place. Rita continually goes over my head, calling Tammy about trivial things. Tammy didn't get into it with me on the phone yesterday, but I believe it has something to do with the scheduling. Sigh.... So, now I've got to copy down the schedules, and fax them to her, as soon as I can. Every Monday, as a matter of fact. Joy.
I know that there's whining about the schedule and the fact that no one is getting 40 hours. I don't even get 40 hours. I make sure that my hours get cut a bit so that the rest of them get hours. Something they don't see me do, and I don't say anything about it. So, I'll be switching around my Sundays so that I'm on with Stephie and Rita so they can WATCH me do the schedules, from pushing the forecasting button (which establishes the hours each day that I have to fill with people).
I've also started getting interested in "the opposite sex" again....Well, it's not that I've not been interested, there hasn't been any prospects, really. And, there's still not, at least not seriously. However, there are some changes that need to be made on the horizon, so, here goes....stay tuned!!
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