Oh, boy.....

So, lately, it seems, all I've done or talked about is fixing someone's mistakes.  The ladies I work with that have actually worked in a salon before didn't have a training program where they previously worked, so they were never taught the nuances of a hair cut.  For example...when you take someone down to the skin on the bottom, and leave some hair on the top, the line around their head must be PRECISE.  You have nothing to hid the mistakes with.  Also, listening to the client and giving them what they ask for is a good idea...the clipper cut Stella did last night, not only did she mess up the line, not show him what his hair cut looks like, she also cut off his bangs that he expressly asked not to be cut OFF....trimmed up, but not cut off.  Also, when someone comes in with a stacked bob they're trying to grow out, not only do you tread carefully with this haircut, you also need to explain, oh so carefully, what parts of the hair cut you're not going to touch and why, since the goal is to grow the stack out.

This particular client was almost in tears by the time she came in to talk to me about her hair cut.  Another one that Stella cut...except she had Rita check it....the wrong person to have check a hair cut,as her only experience with cutting women's hair has been since she started working with us.  At any rate, the client went home, dried her hair and discovered that it was, well, a hot mess.  One side was longer than the other, and the back wasn't cooperating.  She called the salon about getting a full refund (including the tip), to which Lindsay took her name and number down, but didn't pass it on to Becky, as she told the client she would.  Mistake number 1.  So, the client called back, wondering why Becky hadn't called, and was given the 1-800 complaint number to call, which she did.  And was told by person she talked to there that she had to come back in and get the hair cut verified before they'd do anything like that.  I talked to her, extensively, about how I wanted to make it right, this is what I'd have to do to fix the hair cut, that sort of thing.  She was quite upset and didn't want to A) have to re-build the stack (which is what would have to happen, to a lesser degree, to fix the cut) or lose any more length over all (which would also have to happen to correct the uneven sides).  She didn't come back last night, and I truly didn't expect her to.

What I need to do is call Becky and leave her a message, asking her what she wants me to do about all of this that I'm seeing, especially since I'm NOT the salon manager.  I care about what goes on, and I don't want everyone thinking we're all a bunch of hack artists, which is what is going to happen if something isn't done pretty soon!!